Frequently Asked Questions

Frequently Asked Questions

If you have any questions about our services, the chances are it has been asked before and you'll find the answer here. But if your question is not listed here, or you simply want more information, please contact Suzanne and she'll happily answer any queries you have.

How do I get started?

Working with Pink Diamonds Office Support couldn't be easier. Simply take a look through the website and request an Information Pack or contact us with any questions you have. When you are ready to send us your work:

  • Email or call us with details of the task to be completed.
  • We will provide you with a quote detailing the approximate number of hours the task will take to complete and the cost.
  • You give us the go ahead and we will get to work!

How quickly can my Virtual PA start?

Once a quote has been approved we can usually start working on the task immediately.

Can my Virtual PA work on site?

We provide a virtual service so most of our work is completed in our own fully equipped office, however working at your office can be accommodated for local clients if the need arises.

How do I send work to my Virtual PA?

Details of the work to be completed can be shared with us via telephone, email, Skype, shared folder or post.   

Are there a minimum number of hours each month?

There are no minimum time requirements. We are 100% flexible and can provide as much or as little support as you require.  

How do I keep track of hours worked?

Before work commences, we will provide you with a quote for the estimated time that the task will take. Detailed timesheets will be submitted to you for approval at the end of each task / week depending on what package you have chosen.

Are there any services that Pink Diamonds Office Support cannot provide?

We can help with most things, but if you need support in an area that we do not specialise in, we will look to our very expansive network of associates to help find a solution for you. If we cannot help you, we will tell you.

How do you ensure confidentiality?

We take confidentiality and data security very seriously. All data and files that are stored on our servers are backed up daily to an off-site secure UK Data Centre and stored in an encrypted format, so your important business data is safe with us.